Refund policy

Shipping & Returns Policy

Shipping

  • Orders are processed within 1–2 business days.

  • Standard delivery takes 5–10 business days Australia-wide.

  • Shipping rates are calculated at checkout based on your delivery location.

  • Once dispatched, you’ll receive tracking details via email.

Returns & Exchanges

At Tiny Treads, we want you and your little ones to love every pair of shoes you receive.

We accept returns and exchanges within 30 days of delivery, provided the following conditions are met:

  • Items must be unused, unwashed, and in original packaging.

  • We do not accept returns on sale or clearance items.

  • Returns are only accepted for items purchased directly from tinytreads.com.au.

  • We do not offer cash refunds, except as required under Australian Consumer Law. Exchanges or store credits may be provided where applicable.

  • Customers are responsible for the cost of return postage unless the item is faulty, damaged, or incorrect.

  • Only one return or exchange may be processed per order unless under special circumstances.

Please initiate your return or exchange through our Returns Portal on the Tiny Treads website to ensure a smooth process.
Returned items must be securely packed — we recommend using a shipping bag rather than a carton.

Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving it at [insert email/contact form].
Once confirmed, we’ll provide a replacement of the same item, size, or colour (or the closest available alternative) at no cost to you.

Refunds for faulty items are only offered when a suitable replacement or exchange is unavailable, in accordance with Australian Consumer Law.

Non-Returnable Items

For hygiene and safety reasons, certain items (such as socks or foot accessories) are non-returnable and non-exchangeable unless defective or incorrectly sent.